Support & contact
A place for questions about Halow, reports of unsafe AI replies and requests concerning your data.
- General help & content reportsdelaneyc@skyhightech.homes
- Privacy requests & Data Protection Officer[TO COMPLETE: PRIVACY_CONTACT_AND_DPO]
- OperatorSkyhigh Technology Group Inc.
- Postal contact[TO COMPLETE: PUBLIC_POSTAL_ADDRESS]
- Public business phone, where required[TO COMPLETE: PUBLIC_PHONE]
The public support email is listed above. Copy it into your email app to contact us. This page does not send email or create a ticket automatically. Before publication, mail delivery and request handling must be verified, and the privacy contact and remaining marked details must be completed.
Response target and supported contact languages: [TO COMPLETE: SUPPORT_RESPONSE_TARGET].
01 · Reporting a problem
When emailing support, include the app version, iOS version, approximate time and timezone, what you expected and what happened. A short description or redacted screenshot is usually enough. Do not send passwords, login codes, API keys, identity documents or full private conversations.
Suggested subject: Halow — app support. Providing information on this page does not automatically attach or upload anything from your device.
02 · AI writing or replies did not finish
Check your connection, note any error shown, and try again when the service is available. AI requests can fail or be limited. “AI helps you write” assists with the character description; saving a completed character is a separate action and does not require an AI-generated biography.
AI replies follow the app's current supported language setting. Changing the language does not translate old messages.
03 · Report an unsafe reply
Suggested subject: Halow — content report. Include the character name, approximate time, a short relevant excerpt and why the reply is concerning. Redact unrelated personal information. Reports require a real contact channel and handling process before launch; no automated submission is active on this page.
Characters are AI portrayals, not people or crisis responders. If someone is in immediate danger, contact local emergency services rather than waiting for an app-support reply.
04 · Account and data requests
Delete an account: open Account → Delete account and confirm. After the request is submitted, all sign-in sessions are disabled immediately. After 30 days, automatic cleanup deletes your account, characters and chats from the production database. Signing in cannot restore the account and retries do not extend the deadline. During unfinished profile setup, use Account & privacy to reach the same entry. Signing out and uninstalling are not account deletion.
Withdraw AI permission: use Account → AI data permission → Withdraw permission. This stops new AI requests, not deletes saved chats. For other access or correction requests, email us with the subject Halow — privacy request. Do not send passwords or sign-in codes.
For retention, AI-provider processing and applicable rights, read the Privacy Policy.
05 · Where are my worlds and portraits?
Maps are generated locally. Default portraits come with the app and selecting one does not upload a photo. Saved character profiles and chats are associated with your account on the server; app caches are not a separate cloud backup of device-local worlds. Avoid uninstalling as a troubleshooting step if you need to preserve those worlds.
06 · About the initial release
For adults aged 18 or older. Free, with no ads or subscription. The application servers and database are in Singapore. See the Terms of Service for usage boundaries and AI limitations.